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Accident compensation (ACC)

When you’re covered and what you’re entitled to

What this chapter covers

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Accident compensation (ACC)

Where to go for more support

Community Law

www.communitylaw.org.nz

Your local Community Law Centre can provide free initial legal advice and information.

Accident Compensation Corporation (ACC)

www.acc.co.nz

Claims

Claims helpline: 0800 101 996
Treatment Injury and Sexual Abuse (sensitive claims): 0800 735 566
Accidental death: 0800 101 996
Deaf community fax: 0800 332 354
Email: claims@acc.co.nz

General enquiries

Phone: (04) 816 7400
Email: information@acc.co.nz

Complaints

Phone: 0800 650 222
Email: complaints@acc.co.nz

Health and Disability Commissioner

www.hdc.org.nz

Health and Disability advocates are available to help users of health services make complaints about their health service provider. Health and Disability advocates are free.

Sexual abuse claims (“Sensitive” claims)

ACC Sensitive Claims team

Phone: 0800 735 566
Email: sensitiveclaims@acc.co.nz

Find Support website – www.findsupport.co.nz

This is an ACC website that will help you find information and support. You can click on “Find a therapist” on the home page to find a therapist in your area who can help you begin the process of making an ACC claim.

Support organisations

Sexual abuse support centres

www.toah-nnest.org.nz/get-help

TOAHNNEST: Te Ohakii a Hine – National Network for Ending Sexual Violence Together has a list of places where you can get help.

Medical Council of NZ

www.mcnz.org.nz

The Medical Council registers doctors in New Zealand and has responsibilities in the areas of standards, conduct and competence.

Privacy Commissioner

www.privacy.org.nz

The Privacy Commissioner has a wide range of functions, including investigating complaints about breaches of privacy, running education programmes, and examining proposed legislation and how it may affect individual privacy.

Wayfinders

www.wayfinders.org.nz

Phone: 0800 273 030

Email: info@wayfinders.org.nz

Wayfinders are a free national service that’s available to anyone who have questions about ACC or a specific ACC claim. Their service is available for people who may want an alternative way to interact with ACC rather than deal with ACC directly.

Also available as a book

The Community Law Manual

The Community Law Manual is a trail-blazing resource that helps Kiwis (and their advocates) help themselves. The Manual contains over 800 pages of easy-to-read legal info, on just about every area of community and personal life. Re-released every year in July, the Manual provides comprehensive answers to common legal questions.

Buy The Community Law Manual

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